1. Who We Are
This website is operated by RE.SOLVE, located in Strassen, Luxembourg. RE.SOLVE provides IoT solutions, smart home automation, network installations, and related technology services.
Website: https://resolve.lu
Address: Strassen, Luxembourg
VAT: LU37333266
RCS: B305351
Contact: resolve.lu/contact
RE.SOLVE is the data controller for personal data collected through this website.
2. What Data We Collect
Contact form
When you submit a message through our contact form, we collect your name, email address, and the content of your message. This data is used solely to respond to your enquiry.
Server logs
Like most websites, our server automatically records basic technical information when you visit, including your IP address, browser type, pages visited, and timestamps. This data is used for security monitoring and is not linked to your identity.
Cookies
We use cookies to ensure the website functions correctly and, where you have consented, to analyse usage. Cookie consent is managed through Complianz. You can review and change your cookie preferences at any time via the cookie settings link in the footer.
3. Legal Basis for Processing
We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):
- Legitimate interest — server logs for security purposes
- Consent — non-essential cookies, where applicable
- Pre-contractual steps — responding to project enquiries submitted via the contact form
4. How We Use Your Data
We use the data we collect to:
- Respond to your messages and enquiries
- Ensure the security and proper functioning of this website
- Comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
5. Data Retention
Contact form submissions are retained for as long as necessary to handle your enquiry and any follow-up, typically no longer than 2 years. Server logs are retained for up to 90 days. Cookie consent records are retained for 1 year.
6. Your Rights Under GDPR
As a resident of the EU/EEA, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data, subject to legal obligations
- Right to restriction — ask us to limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us via our contact page. We will respond within 30 days. You also have the right to lodge a complaint with the Commission Nationale pour la Protection des Données (CNPD), Luxembourg’s data protection authority, at cnpd.public.lu.
7. Third-Party Services
This website uses the following third-party services that may process personal data:
- WPForms — contact form processing (data stays on our server)
- Complianz — cookie consent management (IP address anonymised)
- Really Simple Security — website security (no personal data processed)
We do not use Google Analytics, Meta Pixel, or other behavioural tracking services.
8. Data Security
This website is served over HTTPS (TLS encryption). We apply security best practices including regular updates, access controls, and automated backups via UpdraftPlus. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
Last updated: April 2026